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Why local businesses need different feedback software
Most "customer feedback platforms" are built for software companies collecting feature requests. A café or a dental practice needs something else:
- Feedback at the table, counter or reception, not inside an app
- Responses on a phone in under a minute
- Alerts in real time, so you can fix a problem while the customer is still there or the same day
- A connection to Google reviews, because that's where your reputation lives
How it works
- Create your form with the Survey Builder: your logo, colours and questions, no coding. A live preview updates as you edit.
- Share it by QR code (tables, receipts, invoices, storefront), follow-up email or direct link.
- Customers respond on a simple mobile page in their own language (detected automatically).
- You get notified instantly when someone reports an issue, and follow up personally.
- You see the trends: AI rates the sentiment of every response and review, extracts key topics and highlights strengths and weak spots.
Features
| Feature | What you get |
|---|---|
| Survey Builder | Branded forms with your questions and flows; AI prompts that help customers write detailed feedback |
| Smart QR codes | Codes per location, table or counter |
| Email campaigns | Automated follow-up emails after each visit |
| Customer recovery | Instant alerts and a follow-up workflow for unhappy customers |
| AI analytics | Sentiment, top topics, strengths and weak spots |
| Unified dashboard | Private feedback next to your Google and Facebook reviews |
| AI review replies | Replies to every public review in your tone of voice |
| Data protection | GDPR-compliant, servers in Germany |
Feedback and Google reviews, working together
Private feedback tells you what to fix. Public reviews tell future customers what to expect. Scan And Review collects both, and Google's rules apply: you can't use a feedback form to decide which customers are asked for a public review.
Not sure what to ask?
Start with three questions: a 1-5 rating, the main reason for the rating, and an optional comment.
Pricing
Professional, EUR 49/month (up to 5 locations) · Enterprise, EUR 99/month (unlimited locations, API, custom branding, team collaboration). Save 20% yearly. See pricing →
FAQ
What is customer feedback software?
A tool to collect, organise and act on what customers tell you: through surveys, forms, QR codes and reviews.
Can customers give feedback without downloading an app?
Yes. They scan a QR code with their phone camera or open a link, and the form opens in the browser.
Can I see feedback from all my locations?
Yes. Use a QR code per location and see everything in one dashboard. Professional covers up to 5 locations; Enterprise is unlimited.
Is customer feedback data stored securely?
Yes. Scan And Review is GDPR-compliant and data is stored on servers in Germany.