How to use the drafts well
- Pick the closest draft and add one personal detail (the dish, the staff member, the job).
- Check facts. The AI doesn't know your business; never let it promise a refund or invent details.
- For negative reviews, offer a direct contact and fix the problem offline.
- Post the reply on your Business Profile: Read reviews → Reply.
What a good review reply contains
| Review | Reply should |
|---|---|
| 5 stars | Thank by name, mention one detail, invite back |
| 3-4 stars | Thank, acknowledge the small issue, say what you'll change |
| 1-2 stars | Apologise without excuses, address the specific problem, offer a direct contact |
| Suspected fake | Stay factual: no record of the visit, invite them to contact you, report it to Google |
Ready-made examples: How to respond to Google reviews →
Is it OK to use AI to reply to reviews?
Yes. Replies are written by the business, and AI drafting is a normal way to save time. Keep replies accurate and personal, and don't paste the same text under every review. Healthcare and legal businesses should never confirm in a reply that someone is a patient or client.
Reply to every review automatically
This free tool drafts one reply at a time. Scan And Review replies to every new Google and Facebook review automatically in your tone of voice, in 20+ languages, or prepares drafts for one-click approval, with a minimum-star setting so negative reviews always get a human check. Start a free 14-day trial →
FAQ
Is the AI review response generator free?
Yes. You can generate a limited number of replies per day without signing up.
Does it post the reply for me?
No. Copy the draft and post it in your Google Business Profile. Scan And Review's paid plans can post replies automatically.
Do you store the reviews I paste?
Pasted text is used only to generate the drafts and is deleted within 24 hours.
Which languages are supported?
The drafts follow the language of the review you paste.