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What reputation management software does
| Job | What it means | How Scan And Review does it |
|---|---|---|
| Monitor | See every new review as soon as it's posted | Google and Facebook reviews in one dashboard, with real-time notifications |
| Respond | Reply to every review, quickly and personally | AI replies in your tone of voice, automatic or for approval, 20+ languages |
| Generate | Get a steady flow of new, genuine reviews | QR codes, follow-up emails, direct links, public business profile |
| Recover | Catch problems before they become 1-star reviews | Instant alerts and customer recovery workflows |
| Analyse | Understand what drives your rating | AI sentiment and topic analysis |
| Showcase | Show your reputation on your own site | Website review widgets and trust badges |
Why reviews are the core of local reputation
When someone searches for your business or your service nearby, Google shows your rating and review count next to your name. Google also says that "more reviews and positive ratings can help your business's local ranking" (Google Business Profile Help). Managing reviews well is the most direct way a small business can improve its reputation online.
Built for small and multi-location businesses
- No agency needed: set up in minutes. Connect your Google and Facebook profiles, add your business details, print your QR code.
- Fair pricing: from EUR 49/month for up to 5 locations, EUR 99/month for unlimited locations.
- Privacy-first: GDPR-compliant, data hosted on servers in Germany.
- Honest by design: no fake reviews, no incentives, no buying reviews. Those break Google's policy and can get reviews removed.
What it doesn't do
Scan And Review focuses on reviews and customer feedback. It isn't a PR agency, a social media scheduler or a "delete negative search results" service. If you need to suppress news articles or manage a personal reputation crisis, you need a specialist agency. For most local businesses, consistent reviews and replies matter far more.
Reputation management in four steps
- Connect your Google and Facebook accounts and add your business details.
- Collect reviews with QR codes, follow-up emails and direct links.
- Respond to every review with AI, automatically or with one-click approval.
- Grow: track your average rating, review volume and sentiment over time.
Pricing
Professional, EUR 49/month: up to 5 locations, unlimited AI responses, review collection (QR + email), Google & Facebook integration, analytics dashboard, real-time notifications, customer recovery workflows, AI business insights, website review widgets. Enterprise, EUR 99/month: unlimited locations, everything in Professional, plus advanced analytics and reports, priority support, custom branding, team collaboration, API access and dedicated onboarding.
FAQ
What is online reputation management software?
Software that helps a business monitor, respond to and improve what customers say about it online, mainly in reviews.
How much does reputation management software cost?
Scan And Review costs EUR 49/month (up to 5 locations) or EUR 99/month (unlimited). Enterprise suites from other vendors are usually priced by quote.
Can reputation management software remove bad reviews?
No software can remove honest reviews. You can report reviews that break Google's policies, and reply to the rest.
Do I need reputation management if I only have a few reviews?
Yes. It's the easiest time to start, because a steady flow of new reviews matters more than a big number collected once.