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What Google review management means
Managing Google reviews comes down to four jobs:
- Collect reviews from every customer, consistently.
- Respond to every review, quickly and personally.
- Recover unhappy customers before a problem turns into a 1-star review.
- Understand what customers say, so you can improve.
Google's free Business Profile lets you do parts of this by hand. Review management software does it for you, every day.
How Scan And Review handles each job
Collect more Google reviews
- Smart QR codes for tables, counters, receipts and invoices
- Automated follow-up emails after each visit, with your branding
- Direct review links for messages, invoices and your CRM
- A public business profile with your ratings and one link that makes reviewing you on Google easy
Reply to every review with AI
- Every new Google and Facebook review is answered in your tone of voice within minutes, day or night, in 20+ languages
- Prefer the final say? Generate a draft with one click, edit it, and publish
- Set a minimum star rating for automatic replies, so negative reviews always get a human check
Catch problems early
- Instant alerts when a customer reports an issue through your QR code, link or survey
- Follow up personally and win them back, the same day
See what drives your rating
- AI analytics: sentiment of every review, the topics mentioned most, strengths and weak spots
- Unified dashboard: Google and Facebook reviews next to your private feedback
- Website widgets and trust badges to show your reviews on your own site
Manual vs. with Scan And Review
| Task | By hand in Google Business Profile | With Scan And Review |
|---|---|---|
| Asking for reviews | Copy your link and send it yourself | QR codes + automatic follow-up emails |
| Seeing new reviews | Check your profile manually | One dashboard + notifications |
| Replying | Write each reply yourself | AI draft or automatic reply in your tone |
| Private complaints | None | Instant alert, follow-up workflow |
| Insights | Basic | Sentiment and topic analysis |
| Facebook reviews | Separate | Same dashboard |
Built to follow Google's rules
Google forbids incentives for reviews, fake reviews and asking only happy customers. Scan And Review is built for genuine reviews from real customers: no fake accounts, no incentives.
Who uses it
Restaurants, cafés and hotels · salons and spas · clinics and dental practices · trades and home services · shops · gyms and studios · agencies and professional services. See industries →
Pricing
- Professional, EUR 49/month: up to 5 locations, unlimited AI responses, QR + email collection, Google & Facebook integration, analytics, alerts, recovery workflows, AI insights, website widgets
- Enterprise, EUR 99/month: unlimited locations, everything in Professional plus advanced reports, priority support, custom branding, team collaboration, API access and dedicated onboarding
Save 20% with yearly billing. Compare plans →
Free tools to start with
- Google review link generator
- Google review QR code generator
- 21 review request templates
FAQ
What is Google review management software?
A tool that helps you collect, monitor, reply to and analyse your Google reviews in one place, instead of doing everything by hand in your Business Profile.
Can the software reply to Google reviews automatically?
Yes. With auto mode on, Scan And Review replies to new Google and Facebook reviews within minutes in your tone of voice. You can keep auto mode off and approve each draft instead.
Do I need to give you my Google password?
No. You connect your Google Business Profile through Google's own sign-in screen, so Scan And Review never sees your password.
Is my data safe?
Scan And Review is GDPR-compliant and stores data on servers in Germany.
Can I try it for free?
Yes. 14 days, full access, no credit card.