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Why monitoring matters
- Speed: a reply within a day shows customers you care. A 1-star review left unanswered for weeks does the opposite.
- Patterns: the same complaint three times in a month is a problem to fix, not bad luck.
- Protection: fake or abusive reviews can be reported quickly.
What Scan And Review monitors
| Source | What you get |
|---|---|
| Google reviews | Every new review in the dashboard + notification |
| Facebook reviews/recommendations | Same dashboard, same workflow |
| Private feedback (QR codes, surveys, links) | Instant alert when a customer reports a problem |
| Trends | Average rating, review volume and sentiment over time |
From alert to action
- Notification: a new review or a customer complaint arrives.
- AI draft: a reply in your tone of voice is ready, or posted automatically if you choose.
- Follow-up: for complaints, contact the customer and resolve it.
- Learn: AI analytics show which topics drive positive and negative reviews. Review sentiment analysis →
Monitoring vs. management
Monitoring tells you what's happening; management is what you do about it: replying, asking for more reviews, fixing problems. Scan And Review does both. Google review management → · Review automation →
Pricing
Professional, EUR 49/month (up to 5 locations) · Enterprise, EUR 99/month (unlimited locations, team collaboration, API). See pricing →
FAQ
Can I monitor Google reviews for free?
Google Business Profile notifies owners of new reviews by email or in the app. Review monitoring software adds one dashboard for several platforms and locations, replies and trends.
Which review sites are monitored?
Google and Facebook, plus feedback collected through Scan And Review's QR codes and surveys.
Can I monitor several locations?
Yes. Professional covers up to 5 locations; Enterprise is unlimited.
Can I monitor competitors' reviews?
Not in the dashboard today. For a quick comparison, use the free local rank checker and Google Business Profile audit.