Privacy Policy

1. Data Controller Information

1.1 Data Controller

GB Systems UG (haftungsbeschränkt) is the sole data controller and determines the purposes and means of processing personal data in accordance with Article 4(7) GDPR.

2. Legal Basis and Applicability

This Privacy Policy is designed to ensure compliance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the specific data policies of the platforms we integrate with, including the Google API Services User Data Policy. For users located in the European Economic Area (EEA) or the United Kingdom, all personal data is processed in strict accordance with these applicable legal frameworks.

3. Information We Collect

3.1 Personal Information You Provide

We collect personal data that you voluntarily provide to us when engaging with our Service. This includes information submitted during account creation, subscription registration, customer support inquiries, or when utilizing specific features of the platform. Specifically, we may process personally identifiable information such as your full name, email address, company details, and billing information required for invoicing. Please note that while we collect billing details, sensitive payment data is processed securely by our third-party payment providers and is not stored on our internal servers.

3.2 Google OAuth 2.0 and Google Business Profile Data

To provide our reputation management features, we integrate with the Google Business Profile API using Google OAuth 2.0. When you explicitly authorize this connection, we access specific business data required to operate the Service. This includes your business location identifiers, profile information (such as business name, address, and categories), and customer review data including review text, ratings, and timestamps. We do not access personal Google account data that is unrelated to the management of your business profile.

3.3 Purpose of Google API Data Processing

Data obtained through Google APIs is utilized solely to deliver the Service's core functionality. This encompasses displaying and managing customer reviews within your dashboard, facilitating responses to reviews, analyzing feedback for trends, and generating business insights. In compliance with the Google API Services User Data Policy, this data is never sold, rented, or used for advertising purposes. Furthermore, Google data is not used to develop, improve, or train generalized artificial intelligence or machine learning models.

3.4 Artificial Intelligence and Data Retention

Our Service employs artificial intelligence to provide analysis and suggested responses. It is important to note that AI-generated content is provided as a draft only. The Service does not automatically post AI-generated responses; all content must be reviewed, approved, and initiated by a human user prior to publication.

We adhere to strict data retention policies. Data associated with third-party integrations is retained only for the duration that your account remains connected to the Service. You may disconnect these integrations at any time, upon which the associated data will be deleted or anonymized, subject to any legal retention obligations.

4. User Rights

Under applicable data protection laws, you have specific rights regarding your personal data. You have the right to access the data we hold about you, request corrections to inaccurate information, or request the deletion of your data. Furthermore, you may withdraw your consent for third-party integrations at any time via the specific platform settings or within our Service.

Requests can be submitted using the contact details below.

5. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, and secure hosting environments.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

7. Contact Information

Platform Compliance Statements

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