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Where reviews happen in a hotel
| Moment | What to do | With Scan And Review |
|---|---|---|
| During the stay | Let guests report problems privately | QR code in the room and at reception; instant alert to the front desk |
| Check-out | Invite every guest to review | QR card at reception, with the bill |
| After the stay | Follow up once | Automated follow-up email with your review link |
| New review | Reply within a day, in their language | AI replies in 20+ languages, automatic or for approval |
Why it matters for hotels
- International guests write in many languages; replying in theirs shows care.
- A problem fixed during the stay (noise, a broken shower, a cold room) rarely becomes a bad review.
- Recent reviews reassure guests booking months ahead.
Features hotels use most
- Room and reception QR codes that open a short mobile feedback page in the guest's language (detected automatically)
- Instant alerts when a guest reports an issue, plus a recovery workflow
- AI replies to every Google and Facebook review, in your tone of voice and 20+ languages
- AI analytics: see whether "breakfast", "cleanliness" or "noise" drives your rating
- Website review widgets to show recent reviews on your booking page
What Scan And Review doesn't cover
Scan And Review connects to Google Business Profile and Facebook. It doesn't manage reviews on booking platforms such as Booking.com or Expedia. For many independent hotels, Google is the review platform guests see first when they search your name.
Reply example for a hotel
3★ (noisy room): "Thank you for staying with us, Karen, and for the honest feedback. I'm sorry the street noise kept you awake. We've since added secondary glazing to the front rooms, and you're welcome to request a courtyard room next time. Anna, Front Office Manager"
Pricing
Professional, EUR 49/month: up to 5 locations · Enterprise, EUR 99/month: unlimited properties, team collaboration, API. See pricing →
FAQ
What is hotel reputation management?
Managing your hotel's online reviews and feedback: collecting reviews, replying to them, and acting on what guests say.
Can guests give feedback during their stay?
Yes. A QR code in the room or at reception opens a short feedback page, and you're alerted immediately if someone reports a problem.
Can replies be in different languages?
Yes. AI replies are available in 20+ languages.