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The review moments in a restaurant
| Moment | What to do | With Scan And Review |
|---|---|---|
| The bill arrives | Invite every table to review | QR code on the bill folder, table tent or receipt |
| Takeaway and delivery | Ask after the meal, not at pickup | QR code on the bag or box; follow-up email for online orders |
| A guest is unhappy | Fix it before they leave | They can report it from the same QR code; you get an instant alert |
| A new review appears | Reply within a day | AI reply in your tone of voice, or a draft to approve |
| Weekly check | See what guests mention most | AI topics: food, service, waiting time, price, atmosphere |
Why restaurants struggle with reviews
- Busy shifts: nobody has time to ask every table or reply to every review.
- Bursts of bad reviews: one slow Saturday can bring several 1-star reviews.
- Generic replies: copy-paste "Thanks for your review!" under every review looks careless.
How Scan And Review helps
More reviews from real guests
Put a table QR code on every table and the bill folder: "Enjoyed your meal? Scan to review us on Google." Each location, or even each area of the restaurant, can have its own code. Free Google review QR code generator →
A reply to every review, without the evening admin
Every new Google and Facebook review gets a personal reply in your tone, automatically or for approval, in 20+ languages (useful for tourist areas). Set a minimum star rating for automatic replies, so a manager checks every negative reply.
Catch problems while you can still fix them
When a guest reports an issue through your QR feedback page, you get an instant alert. A manager can go to the table, or call the guest the next day.
Know what to fix
AI analytics show the topics guests mention most and how sentiment changes, for example "waiting time" spiking on weekends.
Reply examples for restaurants
5★: "Thank you, Grace! So glad the tasting menu made your birthday special. Happy birthday again from all of us."
2★ (slow service): "Hi Daniel, thank you for telling us. Waiting 45 minutes for mains isn't the experience we want for anyone, and I'm sorry. We were a cook short that evening and should have told you when you ordered. I'd love to make it up to you; please email me at [email]. Sarah, Manager"
The rules restaurants must follow
- No freebies for reviews: "free dessert for a 5-star review" breaks Google's policy.
- Ask every table, not just the happy ones.
- No pressure to review before leaving.
Pricing
Professional, EUR 49/month: up to 5 locations · Enterprise, EUR 99/month: unlimited locations, team collaboration, API. 14-day free trial, no credit card. See pricing →
FAQ
What is restaurant reputation management?
Managing what guests say about your restaurant online, mainly Google reviews: collecting more of them, replying to every one, and fixing the problems they reveal.
Does Scan And Review work with TripAdvisor or Yelp?
Scan And Review connects to Google Business Profile and Facebook. You can still put your own TripAdvisor or Yelp link on your feedback page.
Can I use one QR code for several restaurants?
Use one per location, so reviews go to the right Google listing and you can compare locations.